Support Desk • For early customers who experienced issues
phillryu wrote:
We're working on fixing it now, and as a note of appreciation for your patience, MacHeist will be purchasing an additional application for all who were affected. Sorry again for the issue, and hopefully this will compensate you guys for the stress/delay.
I had issues with buying my bundle. I was charged four times and never got a receipt. The extra charges have now cleared up, but they took away all my charges! I don't know if I should repurchase my bundle again, since my first original order might be put through, and how will I get my additional application if my bundle is ordered now? I've sent one email to the directorate which was replied to saying the extra purchases would be taken care of, and I sent two email to support and haven't heard a thing.
pianomansam wrote:
phillryu wrote:
We're working on fixing it now, and as a note of appreciation for your patience, MacHeist will be purchasing an additional application for all who were affected. Sorry again for the issue, and hopefully this will compensate you guys for the stress/delay.
I had issues with buying my bundle. I was charged four times and never got a receipt. The extra charges have now cleared up, but they took away all my charges! I don't know if I should repurchase my bundle again, since my first original order might be put through, and how will I get my additional application if my bundle is ordered now? I've sent one email to the directorate which was replied to saying the extra purchases would be taken care of, and I sent two email to support and haven't heard a thing.
the kinks have almost all been worked out by now. PayPal should work fine, and I would suggest buying the bundle. It's great.
I'm there like Shareware
-Teen Girl Squad
I wrote:
I wrote:
just RW for me, still no DL, SS or FM. I even did a serial number retrieval to see if they had me in the system yet.
Got DL, just SS, FM and NF left.
Ok, so I got fotoMagico today...
Just waiting on Shapeshifter and NewsFire (and mystery bonus app).
Last edited by bullet (December 15, 2006 7:56 am)
◌◌◌◌ I love Blue, Blue loves me. We're a happy family! ◌◌◌◌
Buy the bundle: http://www.macheist.com/bundle/u/2957/
pianomansam - I'm in the same boat as you are. I got charged 4 times and didn't get a receipt or anything. I've sent 3 emails to support but haven't heard anything back. I tried buying the bundle when it went on sale first thing Monday morning. My credit card (VISA not PayPal) still has 4 approvals on it so whatever happened didn't just happen to people using PayPal. I'd just like to have this resolved. It happened Monday morning and here it is Friday morning and still no word. This is frustrating but I still have enjoyed what Phil and these guys are doing overall.
The FotoMagico license was waiting for me in my in-box this morning. So, almost there! Just waiting for ShapeShifter, NewFire, and the mystery app.
Got FotoMagic, now waiting for ShapeShifter, TextMate, and the other app.
I'm there like Shareware
-Teen Girl Squad
Any updates on the special extra app?
I like to pull heists.
ShapeShifter has arrived. Still no receipt from MacHeist, luckily I'd pdf'd the original page on the first day. Still need DevonThink and Delicious Library.
Yep, ShapeShifter arrived for me too, a couple hours ago.
OK, only one left (not counting TextMate)...maybe Delicious Library will show up today.
For DevonThink I had to go and sign in again like I'd never been there before - maybe their server was overloaded on Monday.
Still no "official" receipt from MacHeist.
Antikate
AppZapper woudl be great ;-)
marcwidmer wrote:
AppZapper woudl be great ;-)
Yeah that would be cool, CleanApp would be better/is better, but I know you are tight with Austin.
It's got a widget, and a daemon that monitors system changes.
I'm there like Shareware
-Teen Girl Squad
Just received all my serials... thanks again for the opportunity...
My NewsFire registration e-mail arrived at 2:45am Eastern today, so all I'm missing now is TextMate! We just got that yesterday, so I expect it to take 2 - 3 days to arrive.
Big-G wrote:
My NewsFire registration e-mail arrived at 2:45am Eastern today, so all I'm missing now is TextMate! We just got that yesterday, so I expect it to take 2 - 3 days to arrive.
Same here.
Anyone know if those of us with PayPal issues early are still getting a bonus app?
◌◌◌◌ I love Blue, Blue loves me. We're a happy family! ◌◌◌◌
Buy the bundle: http://www.macheist.com/bundle/u/2957/
I paid using my Master Card, not Pay Pal, but I've still not received my licenses for 9 of the programs, I've only got the DEVONthink. Does anyone have any advice on what to do.
To get DevonThink:
Have you tried these instructions below from your MacHeist receipt? It worked the _second_ time I did it.
Website (http://devon-technologies.com/products/devonthink/)
Download
(http://dl.filekicker.com/send/file/1645 … al.dmg.zip)
DEVONthink Personal
Promo Code: (I think they're all the same but thought I'd rather not take a chance - yours is in your receipt.)
Visit here (http://www.devon-technologies.com/suppo … otion.html) and select "DEVONthink Personal" from the products pop-up menu and enter your name and a valid email address. You will then receive the license code by email.
Hope this helps!
mcornes wrote:
I paid using my Master Card, not Pay Pal, but I've still not received my licenses for 9 of the programs, I've only got the DEVONthink. Does anyone have any advice on what to do.
I'd email support@macheist.com or sales@macheist.com and let them know you haven't gotten anything. Phill has been helpful, even if it's taken him some time to get to individual problems...they've been swamped with all sorts of issues, after all....
Phill contacted, I've followed his instructions and now I'm playing a waiting game again. My fear is the deal will close and I'll be left without. Anyone know quite why there have been so many issues ?
Still no updates?
I'm there like Shareware
-Teen Girl Squad
Update for everyone, I finally received an e-mail serial for Delicious Library, still waiting for the likes of textmate, newsfire and rapid weaver.
For the record, I have all my bundle licences now. Still haven't seen a further email about a bonus app.
I've got all my serial numbers now - thanks for sorting it out!
And yes, what's the story with the bonus app for us early birds that were mucked around?
Last edited by samuelclarke (December 17, 2006 9:49 pm)
My TextMate serial arrived early this AM, so I have all mine. Except for the bonus app, if we get one.