Support Desk  •  Double charges

Double charges

1506 posts

For those of you who have experienced issues with double charges, triple charges, etc. with or without receiving licenses, if you could please post here with the following info, it'll help us tremendously with identifying and fixing this issue:

Are you from outside the US? y/n

Did you receive email receipts for your purchases? y/n

Did you use Paypal or CC?


Thanks in advance for your help.


Co-Creator of MacHeist, Classics, Partner at tap tap tap | follow me on twitter
1
Rustler
59 posts

Excellent!

- I am in Canada
- No receipt received
- Credit card (two, in fact - I thought that the failure might be due to the site not liking my first one).

(I have a total of seven charges, I believe - I specifically tried to buy one bundle seven times.  The repeated "Transaction cannot be processed" errors tempted me to try different browsers, different settings, etc... I had no idea I was being charged for each failed transaction)

Last edited by ewiplayer (January 21, 2008 3:37 pm)

2
Pickpocket
from San Francisco
44 posts

Fabulous, we've sent several emails, and even tried calling.

-I am in the United States
-I received the emails for FOUR charges.
-We paid with a credit card.

(Wow, seven? We got four)

3
Pickpocket
from New York City
20 posts

-- I am inside the US
-- I received no email receipts
-- I used a Credit Card - I only have one charge listed for January 10, 2008

"Order Lookup" does not find my order. Perhaps I misspelled my email Address when I was purchasing? However, I have been getting email updates about new Apps being included in the Bundle.

This is a great bundle of Apps, and I can't wait to get my Serial Numbers :-)

Edit: btw, my referral id was ..../buy/invite/66800 so I've gotta be in the system somewhere.

Last edited by DanNorth (January 21, 2008 4:05 pm)

4
White Liar
from what's up buddy?
8 posts

-I am from the United States.
-I did not receive any emails.
-I paid with a credit card.

Something like 12 charges showed up. It was sweet.

5
Pickpocket
from Clarkston, MI
31 posts

- US
- No emails
- Credit Card

I clicked once, was billed once. People need to check their cards IMMEDIATELY after a purchase doesn't go through so as not to be bill numerous times.


MacHeist Team:  Green Monkeys™ 
Enjoy green tea, green team.
6
Pickpocket
49 posts

1. I am from the UK
2. I only want one bundle but have been charged for four. I have not received any receipts.
3. I attempted to pay using my credit card.

No emails have been received. No receipts of any kind. No bundle downloaded.
I have been charged 4 times on my credit card.

EDIT: Thought I would add that when I attempted to purchase the bundles, I don't think I was logged in to MacHeist.

Last edited by davidjearly (January 23, 2008 1:57 pm)

7
White Liar
1 posts

1. I am from the US
2. I never received a receipt (though was billed many times)
3. I paid with my credit card.

8
White Liar
from 127.0.0.1
5 posts

1 - I'm in the US.
2 - I never received a receipt.
3 - I tried with both Visa and Paypal - and received an error every time.


dysmatik.com
9
White Liar
from Minneapolis, MN
9 posts

Any idea of what the rate of this problem is.  I was about to purchase but saw the threads & posts.  If it's a small percent, I'll go ahead and purchase, but if its high I'll wait towards the end.

What seems to be the problem causing this?  I saw someone mention dashes/no dashes in numbers.

Last edited by SpongeMac (January 21, 2008 5:57 pm)


Living in the afterglow of fame. Still looking for my fortune.
10
White Liar
1 posts

I haven't been double charged, I have been charged and told I don't have any purchases on record. No confirmation email, no serial, just a charge.

Yes, I am in the US.

No, I never received a receipt.

I purchased with my credit card.

11
White Liar
3 posts

I'm inside the US.
No, I didn't receive a receipt.
I purchased with a credit card.

I was charged 2 or 3 times.

I am still interested in the bundle, however I would like the other orders cancelled.
I only meant to purchase one bundle.

12
White Liar
2 posts

I live inside the US

I received a receipt

I used a Credit Card

Also, I was charged two times

13
Pickpocket
26 posts

I live in Canada
I did not receive a receipt (in fact when I use my email to try and retrieve orders it says that my email does not exist in your system)
I used multiple credit cards (Visa, MC, and Amex)
I was charged multiple times.

I really want to participate in this great project and definitely want the great software.  Can you let us know how we can get it before the end?

Thanks

Last edited by Banesmagic (January 21, 2008 6:57 pm)

14
White Liar
5 posts

-U live in the US.
-I received a receipt (two).
-I paid via credit card.

Thanks!

15
White Liar
1 posts

Have confirmation of payment from paypal

Your site says there was an error

Do not have my stuff.

When are you going to answer?

16
1506 posts

solomustanggt wrote:

Have confirmation of payment from paypal

Your site says there was an error

Do not have my stuff.

When are you going to answer?

We are all flying back home in a couple hours from San Francisco, so I would expect more info on this tomorrow.


Co-Creator of MacHeist, Classics, Partner at tap tap tap | follow me on twitter
17
Pickpocket
from New York City
20 posts

w00t. Thanks for the response, phil :-)

18
White Liar
3 posts

I live in Vancouver, BC, Canada. (y)
I was charged twice. (y)
I used a credit card. (cc)

Thank you,

-Sean Filiatrault

Last edited by Sean.F (January 21, 2008 9:20 pm)

19
Pickpocket
26 posts

Excellent!  Hope this won't be too complicated for you or us... Have a safe flight back.  If there is anything you need the community to do next year let us know.

Thanks again.

20
Pickpocket
17 posts

I'm in the UK
I was charged twice
I received e-mail confirmations
I used PayPal

see here for more details:

http://www.macheist.com/forums/viewtopic.php?id=6622

many thanks Phil

Last edited by enkaytee (January 21, 2008 10:15 pm)

21
White Liar
1 posts

- I'm from Malaysia

- No email receipts whatsoever

- Used Paypal (4 times) and tried CC once. With Safari, no error reported - it bounced back to the purchase page. Firefox prompted an error "Bad Request". No charge on CC, as far as I know.

Thanks.

Sean Liew

22
White Liar
4 posts

- I'm from Toronto, Canada (but used a US bank...)
- No order confirmation, just error messages
- Used a credit card

The charges seemed to have reversed themselves, but I want to make absolute sure they aren't going to appear again sometime soon. That and I want to be certain I can make the purchase of this bundle without these complications again.

Thanks

23
Pickpocket
from Bangalore
24 posts

- I'm from India
- No order confirmation, just error messages (almost 3 times)
- Used a credit card - VISA

Just 1 day left for the Purchase, and there are lot many other ppl who want to buy the Bundle..  Plz do something about it.

I had also created a thread in this matter:
http://www.macheist.com/forums/viewtopi … 13&p=1

Thanks in Advance,
Nitz


"Don't Think, Just Believe!!"
http://smartgeekgfx.carbonmade.com/
24
from Chicago
5846 posts

Guys, I told you that they were busy with MWSF and flying back home, which for some of them is across the U.S. to the east coast and they needed time to recuperate.  They're going to take of you, don't worry.

Carry on.

25

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