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SpeedDownload 5?

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andykemp

Tinkerer

37 posts

Can anyone remember if we were promised the upgrade to Speed Download 5 (Just released) or if this is a pay for upgrade?

I know some of them included the next major upgrade but many didn't...  Can't remember and can't find a copy of the page...

February 12, 2008 11:45 am
devildriver

devildriver

Tinkerer

39 posts

Andy,

I tried to enter my SpeedDownload reg details I got on my MacHeist receipt but they won't work in the SD 5 upgrade.

I checked the Yazsoft site and it says:

If you purchased SD 4 between Jan 01, 2008 and Feb 12, 2008, you may upgrade to SD 5 for FREE. Simply email us with your registered SD4 username and email and we will send you your personalized SD5 info.

http://www.yazsoft.com/content/buy.html

I've sent the email so I'm waiting for my 5.0 serial.

My new favourite sites (this week) : )
http://www.theamityaffliction.net
http://www.attheskylines.com
http://www.eoincolfer.com/

February 12, 2008 11:55 am
artist-illustrator.net

artist-illustrator.net

Dirigible Captain

from Manchester, UK
3,027 posts

sucks if we don't get the upgrade sad but we did buy between Jan 01 and Feb 12 so hopefully we will smile

I'm feeling old

February 12, 2008 12:14 pm
definetheline

definetheline

Sky Pirate

from Canada
1,512 posts

Let me know if any of you get it. Too lazy to email right now. tongue

I have the feeling we won't, as of that weird restriction that you had to download the MH copy and activate it in 6 months...

the greatest blog known to mankind / twitter / flickr

February 12, 2008 12:22 pm
devildriver

devildriver

Tinkerer

39 posts

We better get the damn upgrade. Were we not told here that all of the MH bundle apps were as if purchased as normal from the devs and were not subject to any upgrade restrictions?

My new favourite sites (this week) : )
http://www.theamityaffliction.net
http://www.attheskylines.com
http://www.eoincolfer.com/

February 12, 2008 12:26 pm
LostOne

LostOne

Automaton Tech

from Illinois
117 posts

I sent them an email as well.  I really hope we can get it for free.

February 12, 2008 12:29 pm
blazedragon555

blazedragon555

Sky Pirate

from NYC
1,030 posts

Yes, we're definitely eligible for the upgrade.

1. It says on the site who gets free upgrades, and we qualify.
2. We were promised free upgrades on all of the bundle apps (excluding referral)

I sent an email too. I really want to see what's new in version 5...

Twitter

February 12, 2008 12:33 pm
dominoes

dominoes

Tinkerer

18 posts

i got reply

Unfortunately, promo purchases do not qualify for free upgrades.

Thank you for choosing Speed Download. Yazsoft appreciates your business and continued support.

Sincerely,

Johnny

The Speed Download Team
The best download manager for Mac OS X; with built-in FTP, auto resuming, encrypted P2P file sharing, and much more.
---

February 12, 2008 1:38 pm
artist-illustrator.net

artist-illustrator.net

Dirigible Captain

from Manchester, UK
3,027 posts

dominoes wrote:

i got replay

Unfortunately, promo purchases do not qualify for free upgrades.

Thank you for choosing Speed Download. Yazsoft appreciates your business and continued support.

Sincerely,

Johnny

The Speed Download Team
The best download manager for Mac OS X; with built-in FTP, auto resuming, encrypted P2P file sharing, and much more.
---

that sucks balls.

so the "full" license we got wasn't so full after all.

BOOOOOOOOO!!!

I'm feeling old

February 12, 2008 1:45 pm
eio

eio

Tinkerer

10 posts

dominoes wrote:

i got replay

Unfortunately, promo purchases do not qualify for free upgrades.

Thank you for choosing Speed Download. Yazsoft appreciates your business and continued support.

Sincerely,

Johnny

The Speed Download Team
The best download manager for Mac OS X; with built-in FTP, auto resuming, encrypted P2P file sharing, and much more.
---

Yup. just got it too. kinda sucks, doesn't it?
(with Notebook we were told we were getting an end-of-line product, but with this?)

duh!

alessandro

http://www.phonkmeister.com

February 12, 2008 1:50 pm

Flareman

Urchin

4 posts

Sent them an email too; maybe if we all apply pressure, they will give in.

February 12, 2008 1:51 pm

andykemp

Tinkerer

37 posts

I have also emailed them...  I feared we wouldn't but I agree from what we were told we should get the upgrade...

February 12, 2008 1:53 pm
mocenigo

mocenigo

Automaton Tech

from Herne, Germany
430 posts

This is a bad contradiction.  As far as I know, there was no explicit exclusion for promo buyers at the moment of purchasing the bundle. And we were said that all licenses were full licenses, with only the restrictions associated to normal licenses.

Hence we should be eligible. If the SD developers state AFTERWARDS that promo buyers are not eligible, then this is a ripoff and Macheist should talk to them.

best
  Roberto

Go Orange Team: WE NEVER CLOSE!

February 12, 2008 1:57 pm

webmacster87

Tinkerer

29 posts

Does anyone know if so-called "promo purchases" even count for the $15 upgrade offer from version 4 to version 5? It would stink if they force you to pay the whole $25 for it, after we already bought it.

February 12, 2008 2:10 pm
badams

badams

Gearhead

from Norman, OK
50 posts

This is what I just sent them.

What version of Mac OS X are you using?
Mac OS X 10.5.2

What version of Speed Download are you using?
Just upgraded to five

Which browser(s) are you using?
Safari & Firefox

If this is about a specific file not downloading with SD, please paste the 'Transfer Log' for that file:

Other:

I bought Speed Download as a part of the MacHeist bundle and there were no restrictions listed about upgrading. My registered name is Billy Adams and my register email is billyadams@gmail.com. I was none to pleased to discover that my registration info doesn't work for SD 5. You should know, that I find it very upsetting that the "upgrade" showed up as an "update" in the update stream for SD. I think that is deplorable. If you are going to charge for an updated version, then don't include it in the update stream.

Sincerely,
Billy Adams

"Millions of men have lived to fight, build palaces and boundaries, shape destinies and societies; but the compelling force of all times has been the force of originality and creation profoundly affecting the roots of human spirit." -Ansel Adams
Find me on: Twitter | Virb

February 12, 2008 2:10 pm
Meku

Meku

Automaton Tech

154 posts

I got the same reply as others. So no free upgrades without a fight. However, at the time of purchase no limitations so therefore we should be given the free upgrade the same way that other SD user that bought it between 1st of January and 12th February are getting it.

Proud Member of the BLUE Team™

February 12, 2008 2:20 pm

willwgm3

Urchin

5 posts

I received an email back as well. The email that I got says that we are eligible for the 15 dollar upgrade, but not the free.

Nothing like getting people to make a purchase and then doing an upgrade a few weeks later.

February 12, 2008 2:24 pm
devildriver

devildriver

Tinkerer

39 posts

I got the same message from Yazsoft.

I just checked through some old forum posts to see if there were any upgrade restrictions on any of the apps and found this message from John Red. Last message in thread.

http://www.macheist.com/forums/viewtopic.php?id=7232

Are Yazsoft welching on their agreement or is this a MacHeist problem?

My new favourite sites (this week) : )
http://www.theamityaffliction.net
http://www.attheskylines.com
http://www.eoincolfer.com/

February 12, 2008 2:25 pm
zackkitzmiller

zackkitzmiller

Big Game Hunter

from Rockford, IL
591 posts

This is bullshit Phill promised these were "full licenses."

http://forrst.com

February 12, 2008 2:26 pm

andykemp

Tinkerer

37 posts

It would be good to get some comment from the Directorate on this...

February 12, 2008 2:28 pm
devildriver

devildriver

Tinkerer

39 posts

Hate to be paranoid but just in case the thread I mentioned above disappears I've made a screengrab of the page!

http://img521.imageshack.us/img521/8895/picture1kh4.png

My new favourite sites (this week) : )
http://www.theamityaffliction.net
http://www.attheskylines.com
http://www.eoincolfer.com/

February 12, 2008 2:30 pm
aaroncp

aaroncp

Automaton Tech

279 posts

What a crock. There's one more company I'll never do business with.

MacHeist: THANK YOU FOR USING MY LINK!
DropBox: https://www.getdropbox.com/referrals/NTcxNjA5

Thank you for using my referral links!

February 12, 2008 2:34 pm
zackkitzmiller

zackkitzmiller

Big Game Hunter

from Rockford, IL
591 posts

aaroncp wrote:

What a crock. There's one more company I'll never do business with.

Agreed. I know it won't affect their bottom line, but it makes me feel better.

http://forrst.com

February 12, 2008 2:35 pm
lcraft

lcraft

Gearhead

67 posts

willwgm3 wrote:

I received an email back as well. The email that I got says that we are eligible for the 15 dollar upgrade, but not the free.

Nothing like getting people to make a purchase and then doing an upgrade a few weeks later.

That's the point of this style of marketing of course..  It just sucks that they were so predatory about it.   Nobody likes when their new toy gets old and busted in a few days.

I actually held off on using Speed Download until the past week - I finally decided to give it a shot and now I don't want to be without it.   I hate rewarding them with upgrade money so soon..  But I will probably end up doing that..

----
Crass capitalistic self promotion:
http://www.tudewarez.com

February 12, 2008 2:37 pm
ossi

ossi

Automaton Tech

from Austria
130 posts

i got a similar reply. at least i got bit more text:

Simply visit our secure Kagi store:

http://store.kagi.com/cgi-bin/store.cgi … D=7NT_LIVE

and purchase the correct 'Speed Download 5: Upgrade License' for you.

Thank you for choosing Speed Download. Yazsoft appreciates your business and continued support.

If you like Speed Download, please tell a friend. If they register, we'll give you free SD5 registration for yourself.

and the current 4.* version has issues with opera when downloading dmg-files and is useless for me. and i bet there will be no fix for that problem now as there is version 5 sad

Blue team likes the colour blue... like the sky and the sea!

i got my two referals - THANKS!

February 12, 2008 2:38 pm
ghall

ghall

Tinkerer

from Rhode Island
45 posts

What!? This is crazy! Speed Download is an amazing program, but it's not worth it if the developers are going to be lame about it.

We are theGreen Monkeys

February 12, 2008 2:38 pm
zackkitzmiller

zackkitzmiller

Big Game Hunter

from Rockford, IL
591 posts

Make sure that none of you buy the upgrade yet!!! We need to fight this for a while before we give in.

http://forrst.com

February 12, 2008 2:39 pm
bibos

bibos

Gearhead

from Innsbruck, Austria
54 posts

very strange things are happening here.

i got an email from them stating the following:

yazsoft wrote:

SD5 is a paid upgrade.

• Please review our upgrade path carefully. Unverifiable upgrades will be de-activated without notice and with no refund.

• SD 4 (regular license) --> SD 5 : $15 per User license.
• SD 4 (double pack) --> SD 5 (double pack): $25 per double pack license.
• SD 4 (five pack) --> SD 5 (five pack): $50 per 5-pack license.

• SD 3 --> SD 5 : $20 per User license.
• SD 2 --> SD 5 : $20 per User license.
• SD 1 --> SD 5 : $20 per User license.

• Users that have registered SD 5 from Jan 01, 2008 to Feb 12, 2008 can upgrade to SD 5 for FREE.

• Unfortunately, licenses of Speed Download purchased via promos do not qualify for free upgrades to SD 5.

Simply email us with your qualifying SD 5 information and we will send you your free SD 5 registration.

but on their homepage it states the exact same things they wrote in the email MINUS THE LAST BULLET where they disqualify so called "licenses purchased via promos".

The following picture shows the evidence of that.

http://img252.imageshack.us/img252/4069/evidence1fj4.th.png

We were told it's a license that is just the exact same thing as purchasing the application at the same time from the developers themselves. This is clearly not the case here!

Watch the first inofficial green team video message!
http://www.youtube.com/watch?v=1-Of2meVGP4

February 12, 2008 2:40 pm
Chriswan

Chriswan

Sky Pirate

from Jakarta, Indonesia
1,194 posts

Oh My Giddy Aunt!

I just checked macupdate, found SpeedDownload 5, suddenly got a bad feeling, rushed to macheist

Anybody PMed the directorates yet?

Thanks a Lot

February 12, 2008 2:48 pm
lcraft

lcraft

Gearhead

67 posts

This is really more of a timing concern - If they were smart they'd have delayed until macheist purchases were a couple months old and outside of the free upgrade window.   

I did not kid myself when I clicked on buy - I presumed most of the licenses I got would end up being updated to a paid upgrade within 3-6 months - one year at the outside, if ever - honestly a couple of the heist apps I just can't see getting many updates..    I also note that until something happens in the OS which breaks Speed Download 4, I didn't exactly get ripped off, despite the bad tact that yazsoft has taken.

I suspect they did not consider how fickle and venomous this particular group of users can be but I'll be shocked if they budge.   Someone there factored all this in

----
Crass capitalistic self promotion:
http://www.tudewarez.com

February 12, 2008 2:56 pm
ne0

ne0

Automaton Tech

from 127.0.0.1
328 posts

I dont like the company at all

Thats why I used MacHeist to get it as I trust them

Its is really bad as they have one of the worst licenses so far, Its per USER not computer... so IF I have two macs, I am the same user right?

The other machine refuses to run it!

Multitasking across many computers with this program doesn't work

Yazsoft are bad news to me!

Team Orange!
twitter | digg | site

February 12, 2008 3:00 pm
tmilovan

tmilovan

Automaton Tech

from Old World
121 posts

Im not sure I'm happy about the way this is done.

I've got mail like willwgm3. Well the point is I would gladly purchased the upgrade (or lived without it and kept my mouth shut) if not for few things:

- update showed no warning whatsoever about license termination
- I checked upgrade page and concluded as we were told we are getting full versions (not restricted promo versions) that we qualify for free upgrade
- only after the upgrade was done we get to know that we will not qualify

There were some ways to avoid this confusion eg. "free updates until version 5" (although they probably knew there will be none), or even "MacHeist buyers not qualify for free upgrade " could save a situation a bit.

Anyway, since I'm sure they well knew when will they publish the upgrade before they took part in MacHeist, they should have clearly stated that the licenses are restricted.

The way this is done, the only thing we can see this is as a calculated and cheesy sales tactic sad(

I know it was bonus app and not "bundle app", so it's clear they were in it to promote new version, and I have no problems with that whatsoever, had they promoted it that way.

Although I like SpeedDownload I'm not buying it mainly because I feel like im being forced to buy. I'll try to downgrade and if it wont work I'm quitting this app.

Sorry guys smile

▛▞▞▟ http://www.mackorisnik.com ▙▚▚▜

February 12, 2008 3:01 pm
ne0

ne0

Automaton Tech

from 127.0.0.1
328 posts

Do you think by sheer force we could get them to change their mind?

If everyone emails them asking regarding SD5 then they might change their mind if there is enough of us

Team Orange!
twitter | digg | site

February 12, 2008 3:02 pm
Chriswan

Chriswan

Sky Pirate

from Jakarta, Indonesia
1,194 posts

lcraft wrote:

This is really more of a timing concern - If they were smart they'd have delayed until macheist purchases were a couple months old and outside of the free upgrade window

I agreed. This is kinda a bad rep with, let's say, 10,000 unhappy MH bundle purchasers (I assumed that the rest won't care about SD) got upset and 'spreading the word'

They should have released one more 4.x version instead, and then released V5 on April or May

Thanks a Lot

February 12, 2008 3:05 pm
davidzumini

davidzumini

Automaton Tech

from Portland, OR
278 posts

I could understand if this big upgrade was a few more months down the road, but to release an update so soon after the bundle and want to charge seems a bit underhanded. I mean, you include your app in a great bundle, get everyone to like using it (maybe even make it part of their daily routine), and then spring a $15 upgrade fee on them just one month later? Maybe they even figured it was a way to make some more quick money of the MH sales. If nothing else, they obviously knew they'd be releasing v.5 soon after the bundle. They could have at least told us about an upcoming upgrade that would cost. They didn't though, and that's what seems a bit underhanded to me.

- Z

PM me | Twitter | Website

February 12, 2008 3:08 pm

robertmk

Tinkerer

12 posts

Hey thats unbelieveble! Where are the MacHeist guys? Whats that? Seems that Bundles like MacHeist are just a way to get customers (for the old crap). Thats so bad :-(

February 12, 2008 3:09 pm
devildriver

devildriver

Tinkerer

39 posts

tmilovan wrote:

Im not sure I'm happy about the way this is done.

I've got mail like willwgm3. Well the point is I would gladly purchased the upgrade (or lived without it and kept my mouth shut) if not for few things:

- update showed no warning whatsoever about license termination
- I checked upgrade page and concluded as we were told we are getting full versions (not restricted promo versions) that we qualify for free upgrade
- only after the upgrade was done we get to know that we will not qualify

There were some ways to avoid this confusion eg. "free updates until version 5" (although they probably knew there will be none), or even "MacHeist buyers not qualify for free upgrade " could save a situation a bit.

Anyway, since I'm sure they well knew when will they publish the upgrade before they took part in MacHeist, they should have clearly stated that the licenses are restricted.

The way this is done, the only thing we can see this is as a calculated and cheesy sales tactic sad(

I know it was bonus app and not "bundle app", so it's clear they were in it to promote new version, and I have no problems with that whatsoever, had they promoted it that way.

Although I like SpeedDownload I'm not buying it mainly because I feel like im being forced to buy. I'll try to downgrade and if it wont work I'm quitting this app.

Sorry guys smile

Exactly!

I think most people wouldn't have made an issue out of this if the correct warnings had been issued about the upgrade path excluding bundle purchasers. Those who liked the program would have shelled out the 15 bucks.

However it's the false selling aspect of this that upsets me and I suspect others here.

I don't really think we can get them to change their policy just by complaining in numbers - if they rely on these type of tactics to make money I'm not sure I want to be a customer of theirs anyway.

What we can do is let other people know about them via Macupdate,  VersionTracker and every other mac tech blog that we can find.

I would also suggest to the Directorate that Yazsoft are not allowed to participate in any future Heists as they seem to be doing the real "heisting"!

My new favourite sites (this week) : )
http://www.theamityaffliction.net
http://www.attheskylines.com
http://www.eoincolfer.com/

February 12, 2008 3:11 pm
Libb

Libb

Gearhead

from New York
54 posts

tmilovan wrote:

I know it was bonus app and not "bundle app", so it's clear they were in it to promote new version, and I have no problems with that whatsoever, had they promoted it that way.

Wrong! This is a full Bundle App, even though it was added later in the sale, and it was added without any additional restrictions on its upgrade policy compared to a normal full license.

When I saw this pop up (showed up when I went to download MoodBlast, in fact), I was tempted to purchase the upgrade right away - after all, SD has easily been one of my most-used apps in the Bundle, and I have easily gotten $15 of use out of it that I wouldn't mind paying for the update. But now that I know we should be in the window for free upgrades, I refuse to pay for 5.0.

If Yazsoft had simply added a line to the receipt way back when I bought the bundle stating that this license was only good for updates through 5.0, I wouldn't have minded this at all, and they would have had my $15 in a heartbeat. But if they went into the bundle sale knowing full well that the apps were advertised as being full licenses, exactly the same as purchasing directly from the developer, and purposely sold licenses under that guise that were anything but full licenses, I cannot entrust my money and goodwill to such a developer.

Yazsoft has lost a customer.

February 12, 2008 3:15 pm
Raff62

Raff62

Tinkerer

from France
11 posts

What is not acceptable either is, that their update replaced the SpeedDownload 4 version by the fifth one INSIDE THE SPEEDDOWNLOAD 4 FOLDER.
All this is unacceptable.

February 12, 2008 3:17 pm
dominoes

dominoes

Tinkerer

18 posts

I'll try to downgrade.

February 12, 2008 3:17 pm
tmilovan

tmilovan

Automaton Tech

from Old World
121 posts

Downgrading works.

The new version window now includes:

"Speed Download 5.0.0 is now available and is a major upgrade update for all Speed Download users.

Speed Download 5.0.0 is a paid upgrade."

Hmmmm....

▛▞▞▟ http://www.mackorisnik.com ▙▚▚▜

February 12, 2008 3:22 pm
Libb

Libb

Gearhead

from New York
54 posts

Oh, and might I recommend you make Yazsoft aware of your frustration and distaste for their false advertising practices by posting (in a polite fashion, of course) on their brand-new SD Forums?

http://www.yazsoft.com/f/

Don't go on an absolute flame war, but just politely remind them that they advertised this as a full license, and should have a legal and ethical obligation to treat it as such.

February 12, 2008 3:22 pm
zackkitzmiller

zackkitzmiller

Big Game Hunter

from Rockford, IL
591 posts

Time Machine got me back, But I'm uninstalling. They've lost a customer and a user.

I wouldn't even be soo pissed, if it would have warned me before I clicked "Update"

http://forrst.com

February 12, 2008 3:22 pm
zackkitzmiller

zackkitzmiller

Big Game Hunter

from Rockford, IL
591 posts

From the Receipt Page:

Speed Download must be activated using the provided promo version. This version is the same as the currently released build of Speed Download in every way besides activation, which is required to track promo customers. You can upgrade to new versions using official, non promo releases through Yazsoft.com, or Speed Download's auto updating. We will keep a copy of the promo build available for downloading for six months until July 23rd, 2008. Please activate before then.

http://forrst.com

February 12, 2008 3:23 pm
lcraft

lcraft

Gearhead

67 posts

robertmk wrote:

Hey thats unbelieveble! Where are the MacHeist guys? Whats that? Seems that Bundles like MacHeist are just a way to get customers (for the old crap). Thats so bad :-(

Hey - now you're starting to catch on!

Selling here in bundle deals for insanely low low pricing is being sold to them as marketing that they are paid to participate in - you just have to give out as many licenses as they can sell for the fixed fee you get.    Then when you do your next major revision you'll reap the rewards of a larger user base upgrading*.

*provided your app is good , people are happy and you hold up your end of the bargain.

I am not knocking it - it's genius marketing work really on Macheist's part..  I just don't think some developers put a lot of thought into the public relations and user perception - especially if they're doing a major release this soon.

----
Crass capitalistic self promotion:
http://www.tudewarez.com

February 12, 2008 3:24 pm
ossi

ossi

Automaton Tech

from Austria
130 posts

i just tried to report my opera bug at the forum (as my 2 email complains about this bug did not triggered any reaction) and found out that you can not post in the forum. maybe it is only for paied 5.0 users? =P

Blue team likes the colour blue... like the sky and the sea!

i got my two referals - THANKS!

February 12, 2008 3:28 pm
Warbrain

Warbrain

Banned

from Not here.
6,979 posts

Well, you want to know the solution when you can't upgrade?  Uninstall it, post about it EVERYWHERE about how their shoddy practices are ridiculous, and spread the news around.  I've always considered Yazsoft to be a bit shady, this confirms it.

Website | Twitter

February 12, 2008 3:29 pm
Chriswan

Chriswan

Sky Pirate

from Jakarta, Indonesia
1,194 posts

I made my 'little comment' on MacUpdate smile

Thanks a Lot

February 12, 2008 3:38 pm
tmilovan

tmilovan

Automaton Tech

from Old World
121 posts

Well, some of us have a little attention in our communities and can do a bit of reputation damage, but I prefer to wait until Directorate speaks up because whatever we bring out in our magazines, blogs etc will indirectly hurt MacHeist too sad

▛▞▞▟ http://www.mackorisnik.com ▙▚▚▜

February 12, 2008 3:40 pm
Chriswan

Chriswan

Sky Pirate

from Jakarta, Indonesia
1,194 posts

Well said

Thanks a Lot

February 12, 2008 3:42 pm
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